Expediting

Being a good expediter, also known as a kitchen expediter or expo, involves orchestrating the smooth flow of orders between the kitchen and the serving staff.

Here are some tips to excel in the role:

1. Communication Skills
   - Develop strong communication skills. Convey orders, modifications, and special requests between the kitchen and servers. Use concise and precise language.

2. Menu Knowledge
   - Have a deep understanding of the menu. Know each dish, its ingredients, and potential allergens. This knowledge helps in ensuring accurate orders and addressing customer queries.

3. Coordinate with Kitchen Staff
   - Build a good working relationship with the kitchen staff. Communicate calmly and efficiently, ensuring that chefs understand order priorities and any modifications.

4. Prioritize Orders
   - Prioritize orders based on timing and customer needs. Ensure that hot dishes are served promptly and that the timing of courses aligns with the overall dining experience.

5. Check Quality and Presentation
   - Before sending dishes to the dining area, check their quality and presentation. Ensure that each plate meets the restaurant's standards for appearance and taste.

6. Multi-Tasking
   - Be adept at multitasking. Juggle multiple orders, ensuring that each one is given the necessary attention and that all elements of a table's order are ready for service simultaneously.

7. Stay Calm under Pressure
   - Remain calm under pressure. The kitchen can be a high-stress environment, and an expediter who stays composed contributes to a smoother operation.

8. Attention to Detail
   - Pay attention to detail. Check for accuracy in orders, including specific requests or modifications. Small oversights can impact customer satisfaction.

9. Problem-Solving Skills
   - Develop problem-solving skills. If there are discrepancies or issues with an order, find solutions quickly and communicate them to both the kitchen and servers.

10. Effective Time Management
    - Manage time effectively. Keep an eye on the overall dining room flow and ensure that dishes are sent out at appropriate intervals.

11. Anticipate Needs
    - Anticipate the needs of the kitchen and servers. Proactively communicate potential challenges or changes to ensure a coordinated effort.

12. Team Collaboration
    - Work collaboratively with both front-of-house and kitchen staff. Effective teamwork is crucial for a successful dining experience.

13. Clear Communication with Servers or Food Runners
    - Communicate clearly with servers. Provide them with accurate information about the status of orders, any delays, or other relevant details.

14. Organizational Skills
    - Keep your station organized. An organized expo station ensures that you can quickly access necessary items and maintain a smooth workflow.

15. Continuous Improvement
    - Seek feedback and continuously look for ways to improve. Learn from each service, adapt to changes, and refine your skills.

Being a good expediter requires a combination of effective communication, attention to detail, and the ability to handle the fast-paced nature of a restaurant kitchen. By mastering these skills, you can contribute significantly to the overall efficiency and success of the restaurant.