Living Wage Surcharge

You’ve probably been asked by your guests this question “What is this additional surcharge on my receipt?”. Some restaurants started adding the Living Wage surcharge to offset the rising labor costs.

Below is the breakdown and a simple explanation of what this additional fee is.

A living wage surcharge in restaurants is an additional fee or charge added to the customer's bill, intended to help cover the costs associated with providing employees a "living wage." A living wage is typically considered to be the minimum income necessary to maintain a basic standard of living, covering essential needs such as housing, food, healthcare, and transportation.

Restaurants may implement a living wage surcharge as a response to the desire to pay their employees a higher wage, often above the minimum wage, to help them meet their living expenses. This surcharge is explicitly communicated to customers, and its purpose is to support fair compensation for restaurant staff.

Businesses need to be transparent about such surcharges, ensuring customers understand why the additional fee is being applied. Communication about the living wage surcharge may include information about the restaurant's commitment to providing fair wages and supporting the well-being of its employees. The approach to implementing living wage surcharges can vary, and businesses need to navigate these practices with transparency and sensitivity to customer expectations.

Bartending

Becoming a great bartender involves more than just mixing drinks. It requires a combination of social skills, drink knowledge, and effective multitasking.

Here are some tips to help you excel as a bartender:

1. Learn and Master Drink Recipes
   - Memorize popular drink recipes and techniques for mixing them. A strong foundation in mixology is essential for providing excellent service.

2. Develop Excellent Pouring Skills
   - Hone your pouring skills to ensure accurate measurements and consistency in every drink. This not only improves the quality of your cocktails but also helps with inventory control.

3. Customer Service Skills
   - Cultivate excellent customer service skills. Be friendly, attentive, and personable. Engage with customers, remember their preferences, and create a welcoming atmosphere.

4. Efficient Time Management
   - Practice efficient time management. Bartenders often work in fast-paced environments, so being able to handle multiple tasks simultaneously is crucial.

5. Stay Organized
   - Keep your bar area organized and well-stocked. A tidy workspace contributes to efficiency and allows you to find ingredients and tools quickly.

6. Product Knowledge
   - Stay informed about the products you serve. Know the different types of spirits, wines, and beers available, and be able to recommend options based on customer preferences.

7. Upselling Techniques
   - Learn effective upselling techniques. Suggest premium spirits, specialty cocktails, or pairings to enhance the customer experience and increase sales.

8. Handle Cash and Transactions
   - Be comfortable handling cash and processing transactions accurately. This includes making change quickly and using point-of-sale systems efficiently.

9. Handle Difficult Situations
   - Develop the ability to handle difficult or intoxicated customers diplomatically. Know when to involve security or management to maintain a safe environment.

10. Creativity in Mixology
    - Showcase creativity in mixology. Experiment with creating signature cocktails or putting a unique twist on classic recipes to make your bar stand out.

11. Maintain Professionalism
    - Maintain professionalism at all times. This includes appropriate attire, behavior, and communication with both customers and colleagues.

12. Stay Informed about Industry Trends
    - Keep up with industry trends and new products. Attend industry events, read publications, and stay connected with the broader bartending community.

13. Continuous Learning
    - Embrace a mindset of continuous learning. Attend workshops, take courses, and seek feedback from more experienced bartenders to refine your skills.

14. Adaptability
    - Be adaptable to different situations and customer preferences. Flexibility is key in a dynamic bar environment.

15. Networking
    - Build a network within the industry. Networking can lead to new opportunities, collaborations, and staying informed about job openings or trends.

Becoming a great bartender is a journey that involves a combination of technical skills, interpersonal abilities, and a commitment to ongoing improvement. With practice and dedication, you can create a memorable and enjoyable experience for your customers.

Bussers Guide

Being an amazing busser is about efficiency, attention to detail, and contributing to a positive dining experience for guests.

Here are some tips to excel in the role:

1. Observant and Proactive
   - Be attentive to the needs of both customers and servers. Anticipate when tables need clearing, water needs refilling, or guests may require assistance.

2. Efficient Table Clearing
   - Clear tables promptly and efficiently. Remove used dishes and reset tables swiftly to ensure a smooth turnover for new guests.

3. Communication with Servers
   - Maintain open communication with servers. Be aware of their needs, such as clean glasses, silverware, or assistance with specific tasks.

4. Attention to Detail
   - Pay attention to small details. Ensure tables are properly set, chairs are aligned, and condiments are replenished as needed.

5. Team Collaboration
   - Work collaboratively with the entire restaurant staff. This includes servers, kitchen staff, and fellow bussers. Effective teamwork contributes to a well-run establishment.

6. Prioritize Tasks
   - Prioritize tasks based on the restaurant's needs. Focus on high-traffic areas and ensure that the dining area remains clean and organized.

7. Adaptability
   - Be adaptable and flexible. The needs of the restaurant can change rapidly, so being able to adapt to different situations is crucial.

8. Noise Management
   - Be mindful of noise levels. While working efficiently is important, loud or disruptive behavior can negatively impact the dining atmosphere.

9. Customer Interaction
   - Interact with customers in a friendly and unobtrusive manner. Offer assistance when needed, such as providing extra napkins or clearing empty plates.

10. Cleanliness Standards
    - Maintain high standards of cleanliness. Pay attention to details like spotless glassware, clean surfaces, and well-vacuumed floors.

11. Handling Dirty Dishes
    - Handle dirty dishes and utensils with care. Use a tray or bus tub to transport items discreetly to the dishwashing area.

12. Follow Safety Guidelines
    - Adhere to safety guidelines. Be cautious when handling glassware and sharp objects, and follow proper lifting techniques to prevent injuries.

13. Stay Organized
    - Keep your bussing station organized. This includes having an efficient system for sorting and returning dishes to the kitchen.

14. Positive Attitude
    - Maintain a positive and professional attitude. A friendly demeanor contributes to a positive working environment.

15. Continuous Improvement
    - Seek feedback and look for ways to improve. Stay open to learning new techniques or adopting more efficient practices.

Being an amazing busser is about being an integral part of the restaurant team, contributing to a positive dining experience, and ensuring that the overall operation runs smoothly.

How to be an Amazing Server

Being a great server involves a combination of hospitality, effective communication, and attention to detail.

Here are some tips to excel in the role:

1. Positive Attitude
   - Maintain a positive and friendly attitude. A welcoming demeanor can enhance the overall dining experience for customers.

2. Product Knowledge
   - Be well-versed in the menu. Understand the ingredients, preparation methods, and potential allergens to confidently answer customer questions.

3. Active Listening
   - Pay close attention to customer preferences and requests. Actively listen to ensure accurate orders and personalized service.

4. Effective Communication
   - Communicate clearly and professionally. Use a friendly tone, make eye contact, and speak confidently to convey information to customers and collaborate with the kitchen staff.

5. Time Management
   - Prioritize tasks and manage time effectively. Deliver orders promptly, check on tables at appropriate intervals, and be mindful of pacing during the dining experience.

6. Anticipate Needs
   - Anticipate customer needs. Proactively offer refills, suggest additional items, and be attentive to signals that guests may require assistance.

7. Adaptability
   - Be adaptable and handle challenges with grace. The restaurant environment can be fast-paced and unpredictable, so the ability to adapt to changing situations is valuable.

8. Team Player
   - Collaborate with coworkers and kitchen staff. Effective teamwork contributes to a smooth and efficient operation.

9. Problem-Solving
   - Approach problems with a solution-oriented mindset. If issues arise, address them promptly and professionally to ensure customer satisfaction.

10. Handle Pressure
    - Stay calm under pressure. During busy times, maintaining composure and delivering quality service is essential.

11. Upselling
    - Master the art of upselling. Suggestive selling can enhance the dining experience and increase revenue for the restaurant.

12. Personal Hygiene
    - Maintain high personal hygiene standards. A clean and professional appearance contributes to a positive first impression.

13. Know Restaurant Policies
    - Familiarize yourself with the restaurant's policies and procedures. This includes understanding the reservation system, handling payment transactions, and adhering to any specific guidelines.

14. Follow Up
    - Check-in with customers after delivering meals to ensure satisfaction. Address any concerns promptly and thank customers for their patronage.

15. Continuous Improvement
    - Seek opportunities for continuous improvement. Reflect on your performance, welcome constructive feedback, and strive to enhance your skills.

By combining these qualities and skills, you can provide exceptional service that leaves a positive impression on customers and contributes to a successful dining experience.

Rules in Hosting

Being a good host or hostess is about creating a welcoming and organized environment for guests.

Here are some tips to excel in this role:

1. Warm Greetings
   - Greet guests with a warm and friendly demeanor. A positive first impression sets the tone for their entire dining experience.

2. Excellent Communication
   - Communicate clearly and effectively. Provide information about wait times, menu details, and any special promotions or events.

3. Familiarity with the Menu
   - Have a good understanding of the menu. Be able to answer basic questions about dishes, ingredients, and potential modifications.

4. Organize Seating Efficiently
   - Manage seating efficiently. Keep track of available tables, consider server sections, and balance the flow of guests to avoid congestion.

5. Accurate Wait Time Estimates
   - Provide accurate wait time estimates. Manage reservations effectively and communicate delays transparently to guests.

6. Anticipate Needs
   - Anticipate guest needs. If there's a wait, consider providing water or a comfortable waiting area. Be attentive to special requests or celebrations.

7. Handle Reservation System
   - Be proficient in using the reservation system. Keep track of reservations, walk-ins, and special requests to ensure a smooth dining experience.

8. Stay Calm Under Pressure
   - Remain calm under pressure. Host/hostess roles can be demanding during busy times, so the ability to stay composed is crucial.

9. Adaptability
   - Be adaptable to changing circumstances. Tables may need to be rearranged, and reservations may change—being flexible is important.

10. Clear Communication with Servers
    - Communicate effectively with servers. Provide them with information about the status of tables, any special requests, and upcoming reservations.

11. Professional Appearance
    - Maintain a professional appearance. A tidy and well-groomed appearance contributes to a positive image for the restaurant.

12. Problem-Solving Skills
    - Develop problem-solving skills. Address issues or conflicts diplomatically and involve management when necessary.

13. Guests Interaction
    - Interact with your guests positively. Be approachable, friendly, and attentive to ensure guests feel valued.

14. Seat Guests Fairly
    - Seat guests fairly and strategically. Consider server sections and distribute guests evenly to maintain a balanced workload.

15. Continuous Improvement
    - Seek feedback and look for ways to improve. Evaluate each shift to identify areas for enhancement and actively work towards refining your hosting skills.

By combining these qualities and skills, you can create a positive and organized atmosphere for guests, contributing to a memorable and enjoyable dining experience.

Expediting

Being a good expediter, also known as a kitchen expediter or expo, involves orchestrating the smooth flow of orders between the kitchen and the serving staff.

Here are some tips to excel in the role:

1. Communication Skills
   - Develop strong communication skills. Convey orders, modifications, and special requests between the kitchen and servers. Use concise and precise language.

2. Menu Knowledge
   - Have a deep understanding of the menu. Know each dish, its ingredients, and potential allergens. This knowledge helps in ensuring accurate orders and addressing customer queries.

3. Coordinate with Kitchen Staff
   - Build a good working relationship with the kitchen staff. Communicate calmly and efficiently, ensuring that chefs understand order priorities and any modifications.

4. Prioritize Orders
   - Prioritize orders based on timing and customer needs. Ensure that hot dishes are served promptly and that the timing of courses aligns with the overall dining experience.

5. Check Quality and Presentation
   - Before sending dishes to the dining area, check their quality and presentation. Ensure that each plate meets the restaurant's standards for appearance and taste.

6. Multi-Tasking
   - Be adept at multitasking. Juggle multiple orders, ensuring that each one is given the necessary attention and that all elements of a table's order are ready for service simultaneously.

7. Stay Calm under Pressure
   - Remain calm under pressure. The kitchen can be a high-stress environment, and an expediter who stays composed contributes to a smoother operation.

8. Attention to Detail
   - Pay attention to detail. Check for accuracy in orders, including specific requests or modifications. Small oversights can impact customer satisfaction.

9. Problem-Solving Skills
   - Develop problem-solving skills. If there are discrepancies or issues with an order, find solutions quickly and communicate them to both the kitchen and servers.

10. Effective Time Management
    - Manage time effectively. Keep an eye on the overall dining room flow and ensure that dishes are sent out at appropriate intervals.

11. Anticipate Needs
    - Anticipate the needs of the kitchen and servers. Proactively communicate potential challenges or changes to ensure a coordinated effort.

12. Team Collaboration
    - Work collaboratively with both front-of-house and kitchen staff. Effective teamwork is crucial for a successful dining experience.

13. Clear Communication with Servers or Food Runners
    - Communicate clearly with servers. Provide them with accurate information about the status of orders, any delays, or other relevant details.

14. Organizational Skills
    - Keep your station organized. An organized expo station ensures that you can quickly access necessary items and maintain a smooth workflow.

15. Continuous Improvement
    - Seek feedback and continuously look for ways to improve. Learn from each service, adapt to changes, and refine your skills.

Being a good expediter requires a combination of effective communication, attention to detail, and the ability to handle the fast-paced nature of a restaurant kitchen. By mastering these skills, you can contribute significantly to the overall efficiency and success of the restaurant.

Food Running Skills

Being a good food runner involves more than just delivering dishes to tables. It requires attention to detail, effective communication, and a focus on enhancing the overall dining experience.

Here are some tips to excel in the role of a food runner:

1. Coordinate with the Kitchen
   - Communicate effectively with kitchen staff. Understand the order ticket system, verify order accuracy, and ensure all components of the dish are included.

2. Familiarize Yourself with the Menu
   - Have a thorough understanding of the menu. Know the names of dishes, their ingredients, and potential allergens to respond confidently to customer inquiries.

3. Prioritize Timing
   - Pay attention to timing. Ensure that dishes are delivered to the correct table while they are still hot and fresh.

4. Effective Communication with Servers
   - Coordinate with servers. Communicate any special requests or modifications to the kitchen and inform servers about any delays or changes in the order.

5. Be Organized
   - Stay organized. Use a tray or a carrying system that allows you to transport multiple dishes efficiently without compromising their presentation.

6. Table Knowledge
   - Know the table numbers and seat positions. This helps you deliver the correct dishes to the right guests without hesitation.

7. Handle Food with Care
   - Handle food with care. Present dishes neatly, avoid spills or messes and be cautious when placing hot plates in front of customers.

8. Anticipate Needs
   - Anticipate customer needs. If appropriate, offer additional items such as condiments or utensils without being intrusive.

9. Customer Interaction
   - Interact with customers courteously. Be friendly, answer basic questions about the dishes, and inquire if there's anything else they need.

10. Be Aware of Dietary Restrictions
    - Be mindful of dietary restrictions. If a customer has specified certain preferences or restrictions, ensure that these are communicated to the kitchen and that the correct dish is delivered.

11. Stay Calm under Pressure
    - Stay calm and composed, especially during busy periods. Prioritize tasks and maintain efficiency even in high-pressure situations.

12. Follow Uniform and Appearance Guidelines
    - Adhere to uniform and appearance standards. A neat and professional appearance contributes to a positive impression.

13. Collaborate with the Front of House Team
    - Work collaboratively with servers, bussers, and other front-of-house staff. Effective teamwork ensures a smooth dining experience for customers.

14. Problem-Solving Skills
    - Develop problem-solving skills. If there are discrepancies or issues with an order, communicate with the kitchen or servers to resolve them promptly.

15. Continuous Improvement
    - Seek feedback and continuously look for ways to improve your performance. Stay open to learning and refining your skills.

By mastering these skills and maintaining a customer-centric approach, you can contribute significantly to a positive dining experience as a food runner.