Bar Manager
Job Title: Bar Manager
Reporting To: General Manager
FLSA Status: Exempt
Summary:
The Bar Manager will be responsible for managing the bar's daily operations and execution. This person will manage bar staff performance, cash registers, alcohol inventory controls, Bar Recipe Compliance, Food Safety and Sanitation, Hospitality, and Service Execution.
This position reports to the General Manager.
Job Functions & Responsibilities:
● Understand and execute the company’s Best Practices standards. Assure compliance with company service standards, alcohol inventory, and cash control procedures
● Coach and communicate with the bar team about all our products and services, enthusiastically model selling behavior, share technical knowledge, and provide recommendations about ways to connect with our guests
● Proactively deal with guest queries, advising guests on menus and beverage selections, ensuring satisfaction with food and service, and if necessary responding to complaints in an expeditious manner
● Maintain an accurate and up-to-date plan of bar staffing needs - prepare schedules and ensure that the bar is staffed for all shifts
● Responsible for ensuring consistent high-quality drinks (alcohol & non-alcoholic)
● Alcohol Inventory Management to include: daily, weekly and monthly inventory tracking and working directly with the vendors for supply requisition and delivery schedules
● Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, pour and labor costs
● Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
● Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures
● Supervise general cleaning tasks using standard products as assigned to adhere to health standards.
● Maintains a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
● Ensure a safe working and guest environment to reduce the risk of injury and accidents - complete accident reports promptly in the event that a guest or employee is injured
● Responsible for Food Handler’s, ABC Responsible Beverage Service, Sexual Harassment & Allergen certificate procurement and updates for all bar staff
● Ensure all opening and closing procedures are followed. Manage end-of-night closing procedures, making sure that all areas are clean, tidy, and secure, ready for the next shift using the Bar Checklist
● Counsel team members on performance issues and take appropriate corrective action in partnership with the GM and Human Resources.
● Maintain a calm demeanor and manage issues professionally and according to company standards, setting a positive example.
● Attend weekly and quarterly operations meetings
● Complete other duties as assigned by the GM
● Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
● Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establishing performance expectations
● Develop a strong Hospitality Leadership team to address and grow the business
● Mentor, train, and conduct in-the-moment coaching to develop teams
● Embrace change and deliver top results no matter the obstacle
● Foster and maintain open communication between FOH and BOH Leadership and staff
Essential Skills & Experience:
● Proficient in the following dimensions of restaurant functions: bar preparation, alcohol & beverage inventory management, sanitation, service standards, staffing, and employee management, payroll, and financial reporting
● Able to organize time effectively, forward plan, and prioritize tasks to ensure workload is balanced and urgent situations are dealt with immediately. Ability to multitask and delegate duties when necessary
● Ability to communicate effectively to interact with staff and guests
● Must have excellent knowledge of food and beverage preparations, service standards, guest relations, and etiquette
● Ability to work long hours and flexible shifts including mornings, nights, weekends, and holidays
● Ability to think on your feet and under pressure while maintaining a positive outlook and attention to detail
● Must be punctual and dependable
● Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism.
● Ability to work independently and with all levels of leadership in a fast-paced environment
● Strong ability to lead a hospitality team and own accountability for specific revenue goals
● Excellent written and verbal communication skills with notable attention to detail
● Strong decision-making abilities with a sense of ownership
● Fully understand and comply with all Federal, State, and Local regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests
Expected Results & Performance:
● Maintain established Liquor Cost target
● Maintain established FOH Labor Cost target
● Maintain FOH staff retention at 90% or better
● Maintain an online review score of 4.5 or better
● Maintain a Health Department Sanitation score of 95% or better
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● The noise level in the work environment is moderate
● Store work environment entails a fast-paced production and guests’ interaction for extended periods of time
● Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals
● Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and or loud noises
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to:
● Works requires the following motion: bending, twisting, squatting, and reaching
● Regularly talk or hear 10 hours a day or more
● Must be able to work standing and walking for extended periods of time
● Regularly communicate in a positive and effective way with staff
● The employee is regularly required to communicate with others and exchange accurate information
● Operate a computer and other office productivity tools
● Must have the stamina to work 50 to 60 hours per week
● Use hands to finger, handle, or feel, and reach with hands and arms in any directions
● Occasionally climb stairs and or take the elevator
● Occasionally lift and or move up to 50 pounds
