Assistant General Manager

Job Title: Assistant General Manager

Reporting To: General Manager

FLSA Status: Exempt

Summary:

The Assistant General Manager is responsible for the GM for monitoring the overall store operation (FOH, and Bar). This position is responsible for executing the FOH operational standards and is the next GM in waiting, depending on individual and store performance. The Asst. GM is responsible for training and coaching the FOH staff on Recipe Compliance (bar & food), Food Safety and Sanitation, Hospitality, and Service Execution.

Job Functions & Responsibilities:

●  New Hire Training: Responsible for the completion of FOH new hire Training Checklist. A point person for the completion of the new hire Training Checklist and ensure that Trainees are trained according to our standards and the checklist is completed within the time period laid out on the Front of the House training materials.

●  Team Member Development: Responsible for making sure that existing FOH staff are trained on new and current policies & procedures.

●  Labor Management: Responsible for staffing and scheduling of all FOH staff including the bar, and ensuring proper coverage of all positions (Bartender, Server, Food Runner, To-Go, Busser, and Host) on all day parts

●  Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supplies, utility, and labor costs.

●  Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures

●  Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards

●  Ensure positive guest service in all areas. Investigate and respond to complaints (in the absence of the GM), taking all appropriate actions to turn dissatisfied guests into Raving Fans.

●  Manage shifts which include daily decision-making, scheduling, and planning while ensuring consistent high-quality of food & beverage presentation and service

●  Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establishing performance expectations

●  Deliver P&L results in line with company expectations for revenue and operating income

●  Develop a strong Hospitality Leadership team to address and grow the business

●  Mentor, train, and conduct in-the-moment coaching to develop teams

●  Embrace change and deliver top results no matter the obstacle

●  Foster and maintain open communication between FOH and BOH Leadership and staff

●  Multi-task at a high level; prioritize among multiple complex daily priorities

●  Ensure a safe working and guest environment to reduce the risk of injury and accidents - complete accident reports promptly in the event that a guest or employee is injured

●  Maintains a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness

●  Maintain a calm demeanor and manage issues professionally and according to company standards, setting a positive example.

●  Attend weekly and quarterly operations meetings

●  Complete other duties as assigned by the GM

● The Asst. GM is responsible for the completion of all FOH checklists (Bartender, Server, Barback, Bussers, To Go, Host(ess), Food Runner) on Daily Shifts Log.

Essential Skills & Experience:

●  2+ years of experience in the Hospitality industry

●  Ability to work independently and with all levels of leadership in a fast-paced environment

●  Strong ability to lead a hospitality team and own accountability for specific revenue goals

●  Excellent written and verbal communication skills with notable attention to detail

●  A team player with an enthusiastic outlook and creative mind

●  Strong decision-making abilities with a sense of ownership

●  Fully understand and comply with all Federal, State, and Local regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests

Expected Results & Performance:

●  Maintain established Pour Cost target for each location

●  Maintain established FOH Labor Cost target for each location

●  Maintain FOH staff retention at 90% or better

●  Maintain Yelp score of 4.5 or better

●  Maintain a Health Department Sanitation score of 95% or better

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

●  The noise level in the work environment is moderate

●  Store work environment entails a fast-paced production and guests’ interaction for extended periods of time

●  Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals

●  Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and or loud noises

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to:

●  Works requires the following motion: bending, twisting, squatting, and reaching

●  Regularly talk or hear 10 hours a day or more

●  Must be able to work standing and walking for extended periods of time

●  Regularly communicate in a positive and effective way with staff

●  The employee is regularly required to communicate with others and exchange accurate information

●  Operate a computer and other office productivity tools

●  Must have the stamina to work 50 to 60 hours per week

●  Use hands to finger, handle, or feel, and reach with hands and arms in any directions

●  Occasionally climb stairs and or take the elevator

●  Occasionally lift and or move up to 50 pounds