General Manager

Job Title: General Manager

Reporting To: Director of Restaurant Operation

FLSA Status: Exempt

Summary:

The General Manager is responsible for monitoring the overall store operation (FOH, BOH & Bar). This position is responsible for executing the restaurant's operational standards. The GM is responsible for training and coaching both FOH leadership & staff Bar Recipe Compliance, Food Safety and Sanitation, Hospitality, and Service execution. This position is ultimately responsible for the overall financial result of the restaurant.

Job Functions & Responsibilities:

●  New Hire Onboarding: Responsible for the onboarding of all FOH new hires, and all new hire documentation is filled out correctly. All new hire information had been inputted into the payroll system.

●  Hiring and Development: Responsible for making sure that all new hire and existing FOH staff are fully trained to the company standard and within the time period laid out in the Front of the House material.

●  Labor Management: Responsible for staffing and scheduling of all FOH staff including the bar, and ensuring proper coverage of all positions (Bartender, Server, Food Runner, To-Go, Busser, and Host) on all day parts

●  Monthly Facility Walk-through: Conduct a monthly facility walk-through with the Director of Operation and the KM. Put together an action plan for operational areas of opportunity.

●  Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supplies, utility, and labor costs.

●  Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures

●  Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards

●  Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into Raving Fans.

●  Manage shifts which include daily decision-making, scheduling, and planning while ensuring consistent high-quality food & beverage presentation and service

●  Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews

●  Deliver P&L results in line with company expectations for revenue and operating income

●  Develop a strong Hospitality Leadership team to address and grow the business

●  Mentor, train, and conduct in-the-moment coaching to develop teams

●  Embrace change and deliver top results no matter the obstacle

●  Accountable for Food Handler’s, ABC Responsible Beverage Service, Sexual Harassment & Allergen certificate procurement and updates for all FOH staff

●  Ensure a safe working and guest environment to reduce the risk of injury and accidents - Completes accident reports promptly in the event that a guest or employee is injured

●  Maintains a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness

●  Foster and maintain open communication between FOH and BOH Leadership and staff

●  Multi-task at a high level; prioritize among multiple complex daily priorities

●  The GM is responsible for the completion of all checklists (Leadership/BOH/FOH)

Essential Skills & Experience:

●  5+ years of experience in the Hospitality industry

●  Ability to work independently and with all levels of leadership in a fast-paced environment

●  Strong ability to lead a hospitality team and own accountability for specific revenue goals

●  Excellent written and verbal communication skills with notable attention to detail

●  A team player with an enthusiastic outlook and creative mind

●  Strong decision-making abilities with a sense of ownership

●  Fully understand and comply with all Federal, State, and Local regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests

Expected Results & Performance:

●  Maintain established Food & Liquor Cost target

●  Maintain established FOH & BOH Labor Cost target

●  Maintain Kitchen and FOH leadership retention at 90% or better

●  Maintain an online review score of 4.5 or better

●  Maintain a Health Department Sanitation score of 95% or better

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

●  The noise level in the work environment is moderate

●  Store work environment entails a fast-paced production and guests interaction for extended periods of time

●  Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals

●  Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and or loud noises

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the job, the employee is required to:

●  Works requires the following motion: bending, twisting, squatting, and reaching

●  Regularly talk or hear 10 hours a day or more

●  Must be able to work standing and walking for extended periods of time

●  Regularly communicate in a positive and effective way with staff

●  The employee is regularly required to communicate with others and exchange accurate information

●  Operate a computer and other office productivity tools

●  Must have the stamina to work 50 to 60 hours per week

●  Use hands to finger, handle, or feel, and reach with hands and arms in any directions

●  Occasionally climb stairs and or take the elevator

●  Occasionally lift and or move up to 50 pounds